You will need an account to keep track of your purchase history. You can log in at ‘My Account’ or during checkout.

• If you’re a new customer, enter your email address and click ‘Register’. On the next page you can enter all your personal information needed to process your order.
• Are you already a customer in one of our branches, but you don’t have a password yet? Enter your email address and click on ‘forgot password’. Make sure to use the email address that is linked to your customer account.
• If you already have a login, you can log in with your email address and password.

If your product is no longer available in your desired size or colour, send us a quick email to drukwerk@runnerslab.be. Clearly state the desired product, colour and size.

If a product is out of stock, you can check via drukwerk@runnerslab.be whether you can still order it.

If you already received a confirmation email from us, you can only change or cancel your order by contacting us via drukwerk@runnerslab.be.

If your order has already been shipped, we can no longer change or cancel it. 

It is currently not possible to track orders online. Please contact us via drukwerk@runnerslab.be if you have any questions.

We accept the following payment methods:

• Visa
• MasterCard
• Maestro
• Bancontact
• PayPal
• iDeal
• KBC
• Belfius
• Runners’ Lab gift certificates.

We will never ask you for your bankaccount details by e-mail. Runners' Lab can not be held responsable for any fraudulent practices committed by third parties.

You can also pay online with your Runners’ lab gift certificate. To do so you must enter two codes at ‘discount codes’ at the bottom of the shopping cart:

• at ‘gift certificate code’: you should here enter the code shown on the left, below the barcode of your gift certificate
• at ‘web code’: you should here enter the three-digit code shown on the right, at ‘web code’ on your gift certificate

Only gift certificates with the web code can be used online. Other gift vouchers can only be redeemed in one of our shops.

Gift certificates have no residual value online. If the value of your gift certificate exceeds the value of your order, you can no longer use the balance afterwards.

Gift certificates have no residual value online. If the value of your gift certificate exceeds the value of your order, you can no longer use the balance afterwards.

It is not possible to pay with these payment methods.

The complete amount must also be paid immediately with Click & Collect orders. The same exchange and return conditions apply as with home deliveries. If you want a different product or different size, you can immediately exchange it for another product in the store, if it’s in stock.

To ensure the security of your online payments and personal data, the transaction data is encrypted using SSL technology before being sent over the internet. No special software is needed to pay with SSL. You can recognise a secure SSL connection by the lock icon in the bottom status bar of your browser.

We will never ask you for your bankaccount details by e-mail. Runners' Lab can not be held responsable for any fraudulent practices committed by third parties.

If your payment succeeded, you will see a confirmation screen. Your order will be final as soon as we confirm it via email and your payment has been authorised by your card issuer.

If you want to receive an invoice of your online purchase, please send an email to webshop@runnerslab.be before placing your order. Please mention your VAT number, and the name and address of your company. If you are already a customer with us, let us know which account you wish to use to make the purchase. We will send you a confirmation as soon as the adjustment is in order so that you can pay for your order. You’ll automatically receive the invoice afterwards.

Our prices are quoted in euros and include all taxes and levies, VAT and services. There will be no unpleasant surprises when buying from Runners’ lab. However, we may decide to ask you to pay the shipping costs, on top of the purchase price. Don’t worry though, as we will always notify you of this before you place your final order.